Welcome to the Privacy Policy page of fillerstudio.com, a website and online store operated and owned by Georock Desing Ltd. On this page, you can find information regarding our personal information policies and privacy policies. It is also where you can find out whether we use cookies and read more on our data breach protocol. We will also use this page to explain if, how, and when we collect data from the users of this website and how that information is stored.

As a reliable company licensed in the European Union, we comply and follow the General Data Protection Regulation (GDPR) of the EU. We greatly value the right to privacy of each and every one of the users of this website and we do our best to ensure that their personal information is well-protected at all times. This is why we take great measures to guarantee that any information that you may share on this site or which we collect in an effort to provide you with higher service quality is not accessed and viewed by or shared and sold to third parties.

By using fillerstudio.com (this includes anything from browsing it to placing product orders through it) you automatically agree to the terms outlined in this Privacy Policy and those listed in our Terms and Conditions agreement. For that reason, we advise you to carefully read all our policies and to make sure that you both understand and agree with their term. If you find any part of this agreement unclear, misleading or confusing, we encourage you to contact us so that we can clarify and discuss the matter. If you do not agree with our privacy policy terms, you may not continue using this website.

What personal data do we collect and why do we collect it?

In an attempt to deliver our clients with quality services that are personalized to their unique needs, we collect personal information through this website. This means that we do not do this for criminal, immoral, illegal or malicious reasons but to improve every user’s experience on fillerstudio.com by:

• Making improvements on this website
• Finding more about the preferences and needs of our potential and current clients
• Offering better protection to users against frauds, scams and cyber attacks
• Having a personalized communication with clients
• Plan and provide targeted newsletters, deal offers and promotional campaigns

Cookies

This website uses cookies. Those are small packages of data files which are kept and stored on every user’s internet browser. Cookies collect several different kinds of information among which are some login details, statistics and account settings. The purpose of these file packages is to help our website to easily and quickly recognize the device you are using to access it. By doing so, you will enjoy a more custom-tailored and hassle-free user experience on this site and enjoy services that are personalized to you. Since fillerstudio.com is an online store, it cannot operate properly without using cookies.

Here are a few quick facts about cookies and what they can and cannot do:

• They do not collect or store data of a personal nature
• They do not store or carry viruses and malware
• They cannot be utilized for network or computer device hacking, accessing, infecting or attacking
• They do not affect the work of your device and will not slow it down
• Nearly all websites use cookies today

There are several types of cookies. The ones we collect are persistent, session, first-party and third-party cookies. Persistent cookies are stored on the user’s device disk. They have a so-called expiration date and are periodically deleted. Users can also manually delete them at any time they choose. Session cookies are only stored temporarily on the web browser through which the user accesses this website. Whenever the user closes their browser program, they are automatically deleted.

First-party cookies are issued by the website which you are currently visiting. Third-party cookies are issued by other web domains (different from the one you are currently visiting). Their purpose varies and may focus on cross-site targeting, personalization of ad-serving or retargeting.

Third-Party Cookies

We collect third-party cookies because fillerstudio.com is an online store. These data files are necessary during the checkout process. They collect information when the user goes to checkout and fills in their card or banking details. Such data can be accessed only by the provider of the payment service. However, even they cannot use it to identify the user or to track them. Third-parties are not available for copying, accessing, sharing or viewing to anyone else. That includes even us. This is why the payment service used on this website guarantees the security and full protection of our clients’ information, banking and card details, etc.

Embedded Content

To improve the user experience for the visitors of this website, we also embed content such as images, videos, text and other types of media from other websites and platforms (e.g. YouTube, Facebook, Twitter, Pinterest, Twitter and more) which use third-party cookies. In addition to that, these cookies are regulated by the individual privacy policies of such platforms. Because of that, we are not able to control what type of personal information they collect or know how they are using it. Since we respect the privacy of our users and we wish to maintain all forms of data collection done through this website ethical, we do not embed content from malicious or low-ranking websites but only from such that are widely known, reputable, recognized and secure.

Google Analytics Cookies

This website uses the Google Analytics service which allows us to offer you a smoother and better shopping and browsing experience. Google Analytics Cookies collect information in relation to each visitor’s shopping and browsing preferences which then analyzes. In that way, it helps us to gain an insight into our clients’ likes, shopping habits, browsing patterns, etc. and to use that insight into crafting a continuously improving user experience. Here it should be explained that these cookies do not collect and store personal information. Instead, they focus only on data related to the way every client uses the website. That includes browsing activities like:

• Pages on the website that were previously visited
• Products that were previously ordered
• Products that were added to the shopping cart of the user
• Buttons on the website that were clicked
• Internal search requests done on the website

This data will not be accessed or viewed by anyone but us and the provider of the Google Analytics service – that is Google. Even though this type of cookies does not collect and store user names and email addresses, they do collect information related to the Geo-location of the website’s visitors. However, neither we nor Google can see your full IP address since the service is designed to automatically hide some of the digits in it.

Data Collected via Email or Our “Contact Us” Form

Our clients can easily get in touch with us via email or by filling the Contact Us form available on this website. The information they send us in that way typically includes their name, email address, contact details, and delivery address. We mainly collect this data so that we can:

• Maintain a smooth and speedy communication with our customers
• Estimate the value of their orders
• Estimate the approximate delivery time for each of their orders
• Quickly answer all their inquiries

We do not share this user information collected via email and our Contact Us form with third parties and we use it only for purposes related to correspondence and order delivery.

Personal Data Protection

Georock Desing SRL De is a respectable, honest, law-abiding and ethical company and one of our legal responsibilities is to ensure the protection and security of the personal information we collect from the users of this website. We strictly comply with our obligation not to share, send or sell that data with and to third parties without users’ prior knowledge and permission. As it was already mentioned at the beginning of our Privacy Policy agreement, we are a business based in an EU country and we comply with the General Data Protection Regulation of the EU. To deliver our customers with better privacy and personal data protection, we prefer to mainly work with websites, platforms and service providers that too are based in the European Union and follow the above-mentioned laws, rules, and regulations. Whenever we happen to work with non-EU websites, platforms, and service providers, we focus on those that are recognized, well-meaning, open and law-abiding.

Aside from complying with our legal and ethical obligations when it comes to the use of personal data, we have taken some extra measures to better protect the information of our users. Firstly, we closely follow the latest personal data processing standards and trends and we reflect them by making updates in our Privacy Policy. We also mask part of the digits in your IP address to hide your exact location. We utilize a non-stop proactive monitoring practice to protect your information from malware and hacking attacks. To safely store the data we collect, we rely on highly secure and innovative servers and to secure users’ accounts, we use advanced encryption technology. We frequently back up that data to avoid data loss.

Even though we have taken numerous steps to ensure your personal information security, we urge you to set a strong password for your account and to link an email address that has not been compromised. That will reduce the risk of financial losses, information leaks, identity theft, etc. 

Personal Information Storage

The data collected through this website and which is regarded as being relevant is securely stored for a period of 5 years. In the case that a user has not used and accessed their account on this site for over 5 years, their information will be automatically deleted by our system. The data of visitors who use the services available through fillerstudio.com via a guest account will also be stored for no more than 5 years. Irrelevant information shall not be stored as it will be immediately deleted.

Your Rights

All visitors from the EU have a what is known as the “right to be forgotten.” This right is outlined in the European Union’s Commission for Personal Data Protection and it allows internet users to request companies to permanently delete any personal information which they have collected through a website they own and/or operate. This right is also given to all EU-based users of this website. They have the opportunity to ask us to remove their personal data from our servers and systems or to export it.

If you believe that your personal data has been used, stored, copied, shared or sold in an illegal, inappropriate or unethical way, GDRP also gives you the right to file a complaint. You can do that at this web address: http://www.dataprotection.ro/

Procedures in Case of a Data Breach

We do our best to guarantee the security of the personal data we collect, as well as the confidentiality and privacy of the users of our website. We also strive to take great measures against data breaches but in the case such a threat does arise, we are obliged to inform all users that have been affected by the attack by contacting them as soon as possible. Please note, that in such an event our team may also ask you to change the email or update the password you use to access this website. This is a standard measure that is taken in an effort to minimize the risk of other breaches in the future.

Privacy Policy Updates

We retain our right to update and change this Privacy Policy at any time without notice. Those changes, however, will always be in accordance with the European Union’s GDRP.

If you want to ask anything related to our Privacy and Personal Data policies, you can get in touch with us using the contact details provided on this website. Do not hessite to reach us if you decide to put your GDPR rights into use by exporting or deleting your personal information from this site.